Questions About Terms and Conditions
If we find a breach — underage access, fraudulent deposits, bonus abuse or payment fraud — we may suspend your account immediately and forfeit any balance. Minor breaches may result in warnings. We'll notify you via email and live chat. You can dispute the decision within 30 days by contacting our support team.
Yes. You can close your account from the account settings menu anytime. If funds are in your wallet, you must withdraw them first. Once closed, your account cannot be reopened under the same email, and we stop all marketing contact. Closing does not erase your account history for dispute or fraud review.
Deposits are final and non-refundable once confirmed in your wallet balance. You own the funds on your account and can use them to play any game. If a transaction fails or duplicates, we refund the error within 24 hours. Contact support with your transaction ID if a deposit doesn't appear.
Bonus terms vary by offer and are posted in our promo board when an offer is active. General rules: bonuses are non-cashable, only winnings from bonus plays can be withdrawn, and you must meet stated wager counts before withdrawal. Bonuses expire if unused within the stated window. Read each offer's full terms before claiming.
Email our legal team with your request and account email. We respond within 14 days. Data export includes all your gameplay history, transactions and personal info. Permanent deletion erases your profile after we complete any pending disputes or fraud reviews. Seven-year records are kept for regulatory compliance.
Contact support immediately via live chat or email. We'll freeze your account, review recent activity and work with you to secure it. If unauthorised payments occurred, we investigate and may reverse fraudulent transactions. Change your password and enable two-factor authentication if available in your account settings as soon as possible.
Jurisdiction rules and access eligibility depend on local law where you live. The core gameplay, payment and account terms are the same for all supported regions. If local law restricts certain games or payment methods in your area, we'll disable them in your account automatically. Support can clarify your region's specific rules.
