Privacy Questions Players Ask
We collect your name, email, phone number, date of birth and banking information (DANA, OVO, GoPay or QRIS details) during registration. We also record your game activity, deposit and withdrawal history, IP address and device type to verify your account and detect fraud.
We retain transaction and account records for seven years after closure to meet local compliance requirements. Personal identifiers like email and phone are deleted within 30 days, unless you request to keep them for future account recovery.
Yes. Open a request via Account Settings > Privacy Settings or contact live chat (09:00–23:00 Jakarta time). We compile your data file within five business days and send it securely. Includes registration details, transaction history and login logs.
We share data only with payment processors (DANA, OVO, GoPay, QRIS networks), fraud-detection services and where local law requires it. We never sell your data to advertisers or other third parties. Marketing communications are sent only if you opt in.
We monitor our systems 24/7 for unauthorized access. If a breach occurs, we notify affected players within 48 hours via email and live chat. We cover breach-related account protection and work with local authorities to investigate and prevent recurrence.
You can disable non-essential cookies in your browser settings. Session cookies (required for login) cannot be disabled, but you can turn off analytics cookies via Account Settings. This may affect game recommendations and performance tracking.
Where local law permits, your data is stored on secure servers in the Asia-Pacific region. Payment data for DANA, OVO, GoPay and QRIS transactions is processed through local payment gateways and never transferred outside the region unless required by law.
